Discover the RCW Hours of Operation: A Comprehensive Guide to Working Hours

If you’re a resident of Ridgewood, New Jersey, then you’ve probably heard of the Ridgewood Water (RWC). It’s the primary water supplier for the borough, and they work tirelessly to ensure that all residents have access to clean and safe water. But have you ever wondered about their hours of operation? When can you call them for emergencies? Or when can you visit their office? In this article, we’ll answer all your questions about RWC hours of operation.

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RWC Business Hours

RWC’s business hours are from 8:30 AM to 4:30 PM, Monday through Friday, excluding holidays. During these hours, you can visit their office located at 131 North Maple Avenue, Ridgewood, NJ 07450. You can also call them at (201) 670-5500 for any inquiries or concerns.

Can I Visit RWC’s Office After Business Hours?

No, RWC’s office is closed after business hours. However, they have an emergency hotline that you can call outside of business hours. We’ll discuss that in the next section.

RWC Emergency Hotline

If you have a water emergency, you can call RWC’s emergency hotline at (201) 670-5520. This line is available 24/7, including holidays. Water emergencies can include anything from leaks in your home to water main breaks in your neighborhood. When you call, make sure to provide your name, address, and a brief description of the emergency.

What Counts as a Water Emergency?

A water emergency is any situation that poses a risk to your health or safety, or causes significant property damage. Examples include flooding, water leaks, and discolored water. If you’re unsure whether your situation is an emergency, it’s always better to be safe and call RWC’s emergency hotline.

RWC Billing Hours

If you need to speak with someone about your water bill, you can call RWC’s billing department at (201) 670-5500 ext. 335 during business hours. You can also pay your bill online through their website or by mail. RWC accepts checks, money orders, and credit/debit cards as payment methods.

Can I Pay My Bill in Person?

Yes, you can pay your bill in person at RWC’s office during business hours. They accept cash, checks, and credit/debit cards as payment methods.

RWC Holiday Hours

RWC’s office is closed on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. However, their emergency hotline is still available 24/7, including holidays.

What if I Have an Emergency on a Holiday?

If you have a water emergency on a holiday, don’t hesitate to call RWC’s emergency hotline at (201) 670-5520. They’re always available to help, no matter the day or time.

RWC After-Hours Services

As mentioned earlier, RWC’s office is closed after business hours. However, they do offer after-hours services for emergencies. When you call their emergency hotline, a representative will assess the situation and dispatch a crew if necessary.

How Long Does It Take for RWC to Respond to an Emergency?

RWC strives to respond to emergencies as quickly as possible. The response time depends on the severity of the emergency and the number of crews available. However, they prioritize emergencies that pose an immediate threat to health or safety.

RWC Construction Hours

RWC occasionally performs construction work in the borough, such as water main replacements and hydrant installations. These projects usually take place during business hours, but there may be some occasional night work. RWC will notify residents in advance if there are any planned water interruptions or road closures due to construction.

How Can I Stay Informed About RWC Construction Projects?

You can stay informed about RWC construction projects by visiting their website or signing up for their email updates. They also post notices in local newspapers and send out robocalls to affected residents.

FAQs

1. What are RWC’s regular business hours?

RWC’s regular business hours are from 8:30 AM to 4:30 PM, Monday through Friday, excluding holidays.

2. Can I pay my water bill in person?

Yes, you can pay your water bill in person at RWC’s office during business hours.

3. What counts as a water emergency?

A water emergency is any situation that poses a risk to your health or safety, or causes significant property damage.

4. Is RWC’s emergency hotline available 24/7?

Yes, RWC’s emergency hotline is available 24/7, including holidays.

5. How long does it take for RWC to respond to an emergency?

RWC strives to respond to emergencies as quickly as possible, but the response time depends on the severity of the emergency and the number of crews available.

6. Does RWC perform construction work at night?

Occasionally, RWC performs construction work at night, but they will notify residents in advance if there are any planned water interruptions or road closures due to construction.

7. How can I stay informed about RWC construction projects?

8. Is RWC’s office open on weekends?

No, RWC’s office is closed on weekends, but their emergency hotline is still available 24/7.

9. Can I pay my water bill online?

Yes, you can pay your water bill online through RWC’s website.

10. What should I do if I have a water leak in my home?

If you have a water leak in your home, you can call RWC’s emergency hotline at (201) 670-5520. They’re available 24/7 to assist with water emergencies.