PGW Hours of Operation: When Can You Access Philadelphia Gas Works Services?
If you’re a resident of Philadelphia, then you’re probably familiar with PGW, the Philadelphia Gas Works. But do you know their hours of operation? In this article, we’ll explore everything you need to know about PGW’s working hours, including how to contact them and what to do in an emergency.
PGW: A Brief Overview
PGW is the largest municipal gas utility in the United States, serving over 500,000 residential, commercial, and industrial customers in the city of Philadelphia. They provide safe and reliable natural gas service to the city, and their mission is to deliver energy solutions that are sustainable, affordable, and accessible to all.
PGW Hours of Operation
PGW’s customer service hours are from 7:00 am to 7:00 pm, Monday through Friday, and from 9:00 am to 1:00 pm on Saturdays. However, it’s essential to note that PGW’s emergency services are available 24/7, 365 days a year. If you smell gas or have a gas emergency, don’t hesitate to call PGW’s emergency hotline at 215-235-1212 immediately.
What to Do in a Gas Emergency
If you suspect a gas leak, follow these steps:
- Leave the area immediately and do not use any electrical switches or appliances.
- Call PGW’s emergency hotline at 215-235-1212 from a safe location.
- Do not re-enter the area until PGW or the fire department has given the all-clear.
How to Contact PGW
If you need to contact PGW for non-emergency reasons, you can reach them by phone, email, or mail. PGW’s customer service line is open from 7:00 am to 7:00 pm, Monday through Friday, and from 9:00 am to 1:00 pm on Saturdays. You can also email PGW at customer@pgworks.com or mail them at:
Philadelphia Gas Works
Customer Care Center
P.O. Box 29329
Philadelphia, PA 19125
PGW’s Online Services
PGW also offers online services that allow you to manage your account, pay your bill, view your usage, and more. To access PGW’s online services, visit their website at www.pgworks.com and create an account.
PGW’s Payment Options
PGW offers several payment options to make it easy for customers to pay their bills. You can pay your bill online, by mail, by phone, or in person at one of PGW’s authorized payment locations. PGW also offers budget billing, which averages your gas bills over 12 months to help you manage your energy costs.
PGW’s Energy Assistance Programs
PGW offers several energy assistance programs to help low-income customers pay their gas bills. These programs include the Low-Income Home Energy Assistance Program (LIHEAP), the Customer Assistance and Referral Evaluation Services (CARES) program, and the Dollar Energy Fund. To learn more about PGW’s energy assistance programs, visit their website or call their customer service line.
FAQs
1. What are PGW’s hours of operation?
PGW’s customer service hours are from 7:00 am to 7:00 pm, Monday through Friday, and from 9:00 am to 1:00 pm on Saturdays. However, PGW’s emergency services are available 24/7, 365 days a year.
2. How do I contact PGW?
You can reach PGW by phone at 215-235-1000, by email at customer@pgworks.com, or by mail at Philadelphia Gas Works, Customer Care Center, P.O. Box 29329, Philadelphia, PA 19125.
3. What should I do in a gas emergency?
If you suspect a gas leak, leave the area immediately, do not use any electrical switches or appliances, and call PGW’s emergency hotline at 215-235-1212 from a safe location. Do not re-enter the area until PGW or the fire department has given the all-clear.
4. How do I pay my PGW bill?
You can pay your PGW bill online, by mail, by phone, or in person at one of PGW’s authorized payment locations. PGW also offers budget billing, which averages your gas bills over 12 months to help you manage your energy costs.
5. Does PGW offer energy assistance programs?
Yes, PGW offers several energy assistance programs to help low-income customers pay their gas bills. These programs include the Low-Income Home Energy Assistance Program (LIHEAP), the Customer Assistance and Referral Evaluation Services (CARES) program, and the Dollar Energy Fund.
6. How do I sign up for PGW’s online services?
To access PGW’s online services, visit their website at www.pgworks.com and create an account.
7. How do I read my PGW meter?
You can read your PGW meter by locating the meter on your property and reading the numbers displayed from left to right. PGW bills customers based on the amount of gas used, which is measured in hundreds of cubic feet (CCF).
8. How do I report a gas leak?
If you smell gas or have a gas emergency, call PGW’s emergency hotline at 215-235-1212 immediately. Do not use any electrical switches or appliances, and leave the area immediately.
9. How do I start or stop PGW service?
To start or stop PGW service, visit their website at www.pgworks.com and fill out the online form or call their customer service line at 215-235-1000.
10. How do I update my contact information with PGW?
To update your contact information with PGW, visit their website at www.pgworks.com and log in to your account or call their customer service line at 215-235-1000.
PGW’s hours of operation are essential to know, whether you need to pay your bill, start or stop service, or report a gas emergency. By understanding PGW’s working hours and how to contact them, you can ensure that your natural gas service is safe, reliable, and affordable. Remember, if you smell gas or have a gas emergency, don’t hesitate to call PGW’s emergency hotline at 215-235-1212 immediately.