Need to Know NJM’s Hours of Operation? Here’s Your Complete Guide to Their Working Hours

When it comes to dealing with insurance companies, it’s important to know their hours of operation. This is especially true for NJM Insurance Group, a leading provider of auto, home, and business insurance in the Northeast.

Understanding NJM’s Hours of Operation

At NJM, customer service is a top priority. That’s why they have made it easy for customers to get in touch with them. Here are the hours of operation for NJM:

  • Claims Department: 24 hours a day, 7 days a week
  • Customer Service: Monday through Friday, 8:00 AM to 7:00 PM ET; Saturday, 8:00 AM to 5:00 PM ET
  • Bill Payment: Monday through Friday, 8:00 AM to 7:00 PM ET; Saturday, 9:00 AM to 1:00 PM ET

Claims Department

If you need to file a claim with NJM, you can do so at any time. Their claims department is open 24/7, 365 days a year. This means that no matter when you have an accident or incident, you can report it to NJM and get the claims process started.

Customer Service

If you have questions about your policy or need assistance with something else, NJM’s customer service team is available during extended business hours. They are available to help you Monday through Friday from 8:00 AM to 7:00 PM ET and on Saturdays from 8:00 AM to 5:00 PM ET.

Bill Payment

Paying your bill is easy with NJM. You can make a payment online, over the phone, or by mail. If you need to make a payment, you can do so Monday through Friday from 8:00 AM to 7:00 PM ET and on Saturdays from 9:00 AM to 1:00 PM ET.

Tips for Contacting NJM During Their Hours of Operation

To ensure a smooth and efficient experience when contacting NJM during their hours of operation, keep these tips in mind:

  • Have your policy number and other relevant information ready before you call.
  • Consider using NJM’s online tools and resources before contacting customer service. You may be able to find the information you need without having to wait on hold.
  • If you have to leave a message, be clear and concise about what you need assistance with. This will help NJM’s team get back to you more quickly.

What to Do If You Can’t Reach NJM During Their Hours of Operation

If you can’t reach NJM during their hours of operation, don’t panic. Here are some steps you can take:

  • Check NJM’s website for answers to common questions or to access online tools and resources.
  • Leave a message with NJM’s customer service team and wait for a callback.
  • Contact NJM’s after-hours claims department if you have an emergency.

FAQs About NJM Hours of Operation

1. What are NJM’s hours of operation for customer service?

NJM’s customer service team is available Monday through Friday from 8:00 AM to 7:00 PM ET and on Saturdays from 8:00 AM to 5:00 PM ET.

2. Can I make a payment to NJM outside of their business hours?

Yes, you can make a payment to NJM online or over the phone 24/7.

3. What should I do if I have an emergency outside of NJM’s business hours?

If you have an emergency, you can contact NJM’s after-hours claims department for assistance.

4. Can I file a claim with NJM outside of their business hours?

Yes, NJM’s claims department is open 24/7, 365 days a year.

5. How can I get in touch with NJM’s customer service team?

You can contact NJM’s customer service team by phone or through their website during their hours of operation.

6. What information do I need to have ready when contacting NJM’s customer service team?

It’s helpful to have your policy number and other relevant information ready when contacting NJM’s customer service team.

7. Can I pay my NJM bill in person?

No, NJM does not accept in-person payments. You can make a payment online, over the phone, or by mail.

8. What should I do if I can’t reach NJM during their hours of operation?

If you can’t reach NJM during their hours of operation, consider using their online tools and resources or leaving a message for their customer service team.

9. Is NJM’s claims department open on weekends?

Yes, NJM’s claims department is open 24/7, 365 days a year.

10. How can I file a claim with NJM outside of their business hours?

You can file a claim with NJM outside of their business hours by calling their after-hours claims department or using their online claims portal.

NJM’s hours of operation are designed to make it easy for customers to get the assistance they need. By understanding their hours of operation and following these tips, you can ensure a smooth and efficient experience when contacting NJM.

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